Resource Library FAQs
Q. How do I obtain a MediaNet account?
A. All teachers/staff have a MediaNet account. Your login is
your KPR username and password (what you use to login to the
network, e-mail etc)
Q. I have never used the MediaNet catalogue - is there a guide I can
A. Yes! Visit
Q. My location has changed but my record has my old school listed,
how can this be changed?
A. Our MediaNet client records are imported from the HR system
IPPS on a regular basis. Please confirm with your school that your
information has been sent to HR. You can also
Q. What days does the courier run?
A. Tues, Thurs. &
Friday only. No courier pick-up and drop off on PA days and school
- Example #1: A resource placed in the school courier area Friday will
not reach the Education Centre until Tuesday afternoon.
- Example #2: If Friday is a PA day, a
resource placed in the school courier area Thursday afternoon will not be received
until the following
Q. Why am I getting late notices for a resource I placed in
school courier area?
A. Late notices are system generated. Late notices are sent after
a 7 day grace period has elapsed beginning from the "due back by"
date. Late notices will cease once the
item is physically checked in at the Library
Q. But I am certain I returned it!
A. Please e-mail us and we
will conduct a
search for you.
Q. Why am I receiving late notices over school holidays? I put
the resource in the school
on the last day before the break.
A. Unless the item was placed first thing in the AM - the odds are
the courier did not pick it up. The resources will remain at the
school and will be returned to the Education Centre when the courier resumes its normal schedule after the break.
So there is a good chance you will receive late notices during school breaks.
Q. I am going to be at the Board office, can I pick up my order
instead of having it delivered?
A. Contact Shawna Ford or
Shipping & Receiving to make arrangements
Q. I ordered an item and haven't received it.
A. Confirm that the item is not delayed by going to Your MediaNet
Account and click on Bookings > Current and Future.
- If the item was delivered, speak with your school secretary, or send
an internal message to your colleagues.
- Please contact us and we will flag the item as lost.
Q. I want to renew a resource and the system won't let me.
A. If there are bookings pending for an item or you have reached
the maximum # of extensions MediaNet will not let you renew. Please
Q. Why did I receive a delayed e-mail notification?
A. The MediaNet system will inform clients that an order is
delayed. Delayed orders occur when the current user has not
returned the resource on time.
Q. Why was my order cancelled?
A. Cancelled orders are due to a number of factors - the most
common is the resource you had booked has not been returned on time and we can no longer fulfill your
order. Example: You placed an order for a March 1st receive date and as of March 15th
it has not been returned... there is a good chance your order will be
Q. I received a kit but several items were missing, what gives?
A. Our staff inventory each kit when returned
to the Library - unfortunately many kits are returned incomplete. We
generate missing notices to the teachers and place a missing label inside the kit. Please contact Shipping & Receiving if there
are missing items unaccounted or for other kit maintenance issues.
Q. When can I begin ordering for next year?
A. Announcements regarding ordering for next year are posted to
the MediaNet homepage. We cannot open booking until the Board
calendar & courier schedule are finalized for the
upcoming school year.